Політика повернення

By purchasing a paid trial or subscription, you authorise billing using your selected payment method in accordance with the terms presented during checkout.

Subscriptions automatically renew unless cancelled in accordance with the applicable subscription terms.

A personal account may be created using the email address provided during registration or checkout. You may manage your subscription and cancel it at any time through your account dashboard.

When you choose to cancel your trial or subscription, the Service may present an optional promotional offer, such as a temporary discount, allowing you to continue your subscription. Acceptance of such an offer is entirely voluntary. You may decline the offer and complete cancellation immediately.

Cancellation stops future automatic renewals but does not automatically generate a refund for amounts previously paid or charged.

Instead, where applicable, you retain access to premium features until the end of the billing period already paid for. After that period ends, no further automatic renewal charges will be made and your account will revert to the Free plan.

Unless required by applicable law, subscription fees already charged are non-refundable.

Paid Trial — Starter

The Service may offer a paid trial plan (“Starter”).

The one-time trial fee displayed during checkout is payment for access to the applicable premium features during the trial period. It is not a deposit and is not credited toward the price of a subsequent subscription.

Unless otherwise required by applicable law, the trial fee is non-refundable once the trial begins, including if you cancel the trial before the end of the trial period.

If you cancel during the trial period, premium access remains available until the end of the trial period and the subsequent subscription fee will not be charged.

If the trial is not cancelled before it ends, it automatically converts into a recurring paid subscription at the price and billing interval disclosed during checkout.

Cancellation During a Pre-Authorisation Hold

If the paid trial ends without cancellation, we may temporarily authorise or place a hold on your payment method for an amount equal to the applicable subscription fee before the first subscription charge.

A pre-authorisation hold reserves the applicable amount with your payment provider and is not an additional charge.

If you cancel the subscription while the pre-authorisation hold is active, the authorised amount will be captured as payment for one subscription billing period.

You will retain premium access until the end of that paid billing period, and no further automatic renewal charges will be made.

Unless otherwise required by applicable law, an amount captured in this manner is non-refundable.

Failed Payments

If a subscription payment fails, we may retry the payment a limited number of times during the following days and may notify you by email.

Premium access may be suspended while payment remains outstanding.

A payment successfully collected during the retry period pays for the applicable subscription billing period.

If all payment attempts fail, no subscription payment will be collected, the subscription will be cancelled, and the account will revert to the Free plan.

If you are a consumer residing in the European Union or the United Kingdom, you may have the right to withdraw from certain purchases within fourteen (14) days without giving any reason, subject to applicable law.

However, for digital content and digital services:

By initiating document processing, conversion, OCR, translation, summarisation, AI analysis, extraction, or similar functionality, or by starting a paid trial or subscription, you:

• expressly request immediate performance of the service;
• acknowledge that the service begins immediately;
• understand that your right of withdrawal may be lost once the service has been fully performed, to the extent permitted by applicable law.

This does not affect any rights you may have regarding defective services, unauthorised transactions, or other mandatory consumer protections.

Before initiating a chargeback or payment dispute with your payment provider, we encourage you to contact us directly.

Many issues can be resolved quickly through customer support or by managing your subscription through your account dashboard.

You will not be penalised for raising legitimate concerns regarding:

• unauthorised transactions;
• services not provided;
• material billing errors;
• significant failures of the Service.

Where a payment processor determines that a chargeback was fraudulent or abusive, we reserve the right to:

• suspend the account;
• restrict future purchases;
• terminate access to the Service;
• recover associated costs where permitted by law.

Questions regarding this Refund Policy or refund requests may be directed to:

We aim to respond to refund-related inquiries within two business days.